Shipping Delivery Policy

1. Introduction

Disha Foundation is a Non-Governmental Organization focused on community empowerment through broadcasts, podcasts, and awareness programs. This policy outlines our shipping and delivery terms for any physical items, merchandise, or materials we may provide.

2. Scope of Policy

2.1 Digital Services (Primary)

Our primary offerings are digital in nature:

• Weekly radio broadcasts

• Podcasts and audio content

• Digital awareness materials

• Online educational resources

These digital services require no shipping or delivery and are accessible instantly through our website and partner platforms.

2.2 Physical Items (If Applicable)

If we provide physical items such as:

• Promotional merchandise

• Educational materials

• Recognition certificates

• Donor appreciation gifts

• Event materials

The following shipping terms apply.

3. Shipping Areas

3.1 Domestic Shipping

• We ship within India to all serviceable pin codes

• Remote or restricted areas may have limited delivery options

• Please verify your pin code serviceability during checkout

3.2 International Shipping

• Currently, we do not offer international shipping

• International supporters may access our digital content globally

• For special requests, please contact us at vshaw3@gmail.com

4. Shipping Charges

4.1 Standard Shipping

• Shipping charges vary based on:

  • Item weight and dimensions

  • Delivery location

  • Shipping method selected

4.2 Free Shipping

• We may offer free shipping on:

  • Donor appreciation items (at our discretion)

  • Educational materials for community programs

  • Bulk orders for partner organizations

4.3 Charges Display

• All applicable shipping charges will be displayed at checkout before payment confirmation

• No hidden charges will be added after order placement

5. Delivery Timeline

5.1 Processing Time

• Order processing: 3-5 business days

• Orders are processed Monday through Friday (excluding public holidays)

• Orders placed on weekends/holidays will be processed on the next business day

5.2 Delivery Time

Metro Cities: 5-7 business days after dispatch Other Cities/Towns: 7-10 business days after dispatch Remote Areas: 10-15 business days after dispatc

5.3 Tracking

• Tracking information will be sent via email/SMS once the order is dispatched

• You can track your shipment using the tracking number provided

6. Shipping Partners

We work with reputed courier and logistics partners including:

• India Post

• Blue Dart

• Delhivery

• DTDC

• Other regional courier services

The shipping partner is selected based on serviceability and efficiency for your location.

7. Delivery Process

7.1 Address Verification

• Please ensure your delivery address is complete and accurate

• Include landmarks, contact number, and pin code

• We are not responsible for delays due to incorrect address information

7.2 Delivery Attempt

• Our courier partner will attempt delivery 2-3 times

• Recipient must be available to receive the package

• Valid ID proof may be required for delivery

7.3 Failed Delivery

If delivery fails due to:

• Recipient unavailable

• Incorrect address

• Refused delivery

• Unreachable contact number

The package will be returned to us, and reshipping charges may apply.

8. Order Tracking Issues

If you experience any of the following:

• Delayed delivery beyond estimated timeline

• Tracking information not updating

• Package marked as delivered but not received

Please contact us immediately:

• Email: vshaw3@gmail.com

• Phone: 9899304168

• Response time: Within 48 hours

9. Damaged or Lost Shipments

9.1 Damaged Packages

• Inspect the package upon delivery

• If damaged, take photographs immediately

• Report to us within 24 hours of delivery

• We will arrange replacement or resolution

9.2 Lost Shipments

• If tracking shows delivery but you haven't received it, contact us within 7 days

• We will investigate with the courier partner

• Appropriate action will be taken based on investigation results

10. Non-Delivery Scenarios

We are not liable for non-delivery in cases of:

• Natural disasters or acts of God

• Political unrest or strikes

• Restrictions imposed by government authorities

• Incorrect address provided by recipient

• Recipient unavailability after multiple attempts

11. Cancellation Before Dispatch

11.1 Cancellation by Donor/Recipient

• Orders can be cancelled before dispatch

• Contact us at [Insert Email] with order details

• Full refund will be processed if already paid

11.2 Cancellation by Disha Foundation

We may cancel orders if:

• Item is out of stock

• Delivery address is unserviceable

• Fraudulent order detected

Full refund will be processed within 7-10 business days.

12. Returns and Exchanges

12.1 Return Policy

• Physical items can be returned within 7 days of delivery

• Items must be unused and in original condition

• Return shipping costs may be borne by the recipient unless the item is defective

12.2 Exchange Policy

• Exchanges are subject to availability

• Contact us within 7 days of delivery for exchange requests

For detailed return/exchange process, please refer to our Refund and Cancellation Policy.

13. Certificate Delivery

13.1 Digital Certificates

• Donation receipts and tax exemption certificates are sent via email

• Delivered within 7-10 business days of donation

• No shipping charges apply

13.2 Physical Certificates

• Physical certificates (if requested) may take 15-20 business days

• Courier charges may apply

• Available on special request only

14. Bulk or Institutional Orders

For organizations, institutions, or bulk orders:

• Special shipping arrangements can be made

• Custom delivery timelines available

• Please contact us at vshaw3@gmail.com for quotations

15. Force Majeure

Disha Foundation shall not be liable for delays or failure to deliver due to circumstances beyond our control, including but not limited to:

• Natural calamities

• Pandemics or health emergencies

• Government restrictions

• Courier service disruptions

• Technical failures

16. Contact for Shipping Queries

For any questions or concerns regarding shipping and delivery:

Disha Foundation

• Email: vshaw3@gmail.com

• Phone: 9899304168

• Working Hours: Monday to Friday, 10:00 AM - 6:00 PM IST

17. Policy Updates

• This policy may be updated periodically

• Changes will be posted on our website

• Continued use of our services constitutes acceptance of updated terms

Note for Digital Content Users

If you are accessing our broadcasts, podcasts, or digital awareness content, no shipping or delivery is required. All digital content is available for immediate access through our website and partner platforms.

By placing an order with Disha Foundation, you acknowledge that you have read, understood, and agree to this Shipping & Delivery Policy.